Return Policy

Our return policy is designed to provide both flexibility and confidence after a purchase. Shopping online does not allow for in-person inspection of products, which can sometimes make it difficult to determine if an item is truly right for you. To give customers time to assess their purchase, a thirty-day period from the confirmed delivery date is provided to initiate a return request. This window allows for a more relaxed decision-making process, giving you the opportunity to thoroughly evaluate the item and decide if it meets your expectations.

To ensure that a return can be processed smoothly, the product must be in its original condition. This means that the item should be unused, without visible damage, marks, or any signs of alteration that could affect its quality. All original components, including tags, labels, accessories, inserts, and any protective packaging, should be included in the return. When possible, we recommend using the original packaging for the return shipment as it offers the best protection for the product during transit. Keeping everything intact helps prevent damage while the item is being returned and also ensures a more efficient inspection once it reaches us. Additionally, a proof of purchase, such as an order confirmation or receipt, is required to verify and process any return request.

Before returning any items, it is necessary to contact our support team to receive approval. This ensures that each return request is reviewed on a case-by-case basis and meets the return policy conditions. Requests can be submitted via email at lumibrickus@outlook.com. After your request has been reviewed and approved, you will receive detailed instructions along with a prepaid shipping label to facilitate the return. It is important to follow the provided instructions carefully and use only the authorized return label. Any returns sent without prior approval or using an unauthorized shipping method may not be accepted and could result in delays.

It is highly recommended to inspect all items immediately upon delivery. If any issues, such as damage during shipping, manufacturing defects, or receiving an incorrect item, are discovered, contacting customer support promptly will help resolve the issue quickly. Early communication allows for faster verification and enables us to determine the appropriate solution, whether that involves a return, a refund, or correcting the order. Delays in reporting issues can make it more difficult to accurately assess the situation and may prolong the resolution process.

Some items may not qualify for returns due to hygiene reasons, safety regulations, or the specific nature of the product. If you’re unsure whether an item is eligible for return, it is best to contact support before initiating the process. Please note that direct exchanges are not offered. If you wish to receive a different item, size, or variation, you will need to return the original product first, and then place a new order separately. This policy helps to maintain proper inventory management and ensures that refunds and new purchases are handled appropriately.

For customers in the European Union, additional consumer protection rights may apply under local laws. In some cases, purchases can be canceled within fourteen days of receiving the item without the need to provide a reason. However, to qualify for this, the item must be unused, undamaged, and returned with all original components, along with valid proof of purchase.

Once a returned item is received, it will be inspected to ensure all return conditions have been met. After the inspection, you will be notified about the outcome. If the return is approved, a refund will be issued to the original payment method. The refund process typically takes up to ten business days, though the exact timing may vary depending on your payment provider. If you haven’t received your refund after fifteen business days, please reach out to our support team at lumibrickus@outlook.com for assistance. We manage every return with care and attention, ensuring that the process is clear, consistent, and transparent from start to finish.