FAQs

Do you ship overseas?

Yes, we provide international shipping to most countries across Europe, North America, and Asia. Shipping costs and applicable taxes will be calculated and displayed at the checkout. For more detailed information, please refer to our shipping policy.

Why does a product have multiple shipping options like USA, Canada, DE, and China?

The different options for our products are based on the location of the warehouses assigned to each region. This allows you to choose the best shipping method for your location. For example:

USA (Ship to USA) → Ships from our US warehouse, available only to customers in the United States.
Canada (Ship to Canada) → Ships from our Canada warehouse, available only to customers in Canada.
DE (Ship to DE/FR/IT/ES/PL/CZ/NL) → Ships from our Germany warehouse, serving most European countries.
China → Ships directly from China, available to most countries worldwide.
Note: Some products may also offer a UK warehouse option, if stock is available.

How can I check my order number?

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. You can copy the order number and visit the “Order Tracking” section to track your order.

How long will it take to get my order?

The delivery time depends on your location. Orders from China are typically shipped within 48 hours, excluding holidays, and may take approximately 7-12 days for delivery. If you choose express shipping, the delivery may be faster, usually around 3-5 days. Please note that these are estimated times, and factors such as customs clearance or local delivery conditions can affect the delivery timeframe. For more information, check our shipping policy.

I bought several products, but why has only one arrived?

When orders are shipped from China, we typically pack the products separately due to their size and weight. Therefore, if you purchase multiple items, you may receive multiple packages. We are unable to offer free shipping for multiple purchases, so please be patient as the other packages may arrive separately.

What payment methods are available?

We accept various payment methods, including credit and debit cards, PayPal, and other online payment options.

Why is the unit price different from the actual purchase price?

The advertised price is the base price of the product. The final price may vary depending on the destination country, applicable taxes, and shipping fees, which can differ significantly depending on your region, whether it’s Europe, North America, or China.

How can I cancel an order?

If your order has not been shipped yet, you can cancel it by contacting us via email or through the contact page on our website. To cancel, it is important to do so before the order has shipped. If you want a full refund or need to replace products, we are happy to assist.

Why choose us?

We are committed to improving the standard design of building blocks. We aim to make the building blocks more visually appealing and functional, incorporating lighting kits to allow for a unique, illuminated display that shines both day and night. We believe that our design philosophy—Delight Day and Night—brings enjoyment through creative play and stunning visual effects. Moreover, we are more affordable compared to some high-priced brands, offering you great value for money.

Do your products fit with other brick products on the market?

Yes, our products are compatible with other brick products available on the market.

What’s the warranty period for your products?

All products come with a 2-year warranty from the date of purchase.

Construction and safety of building blocks and lighting fixture materials – third-party tested:

All our products undergo rigorous independent testing to meet the highest standards of safety and quality. We comply with both national and international safety regulations, including certifications like 3C certification, ensuring the safety of all our products.

Can I get my product personalized?

Personalization depends on the product and creator. In the future, we plan to launch more initiatives, such as crowdfunding and co-creation projects, to encourage participation and create a more collaborative building block experience.

What should I do if the building blocks or decorative lights are damaged or have missing parts?

Identify the damaged or missing parts and refer to the instruction manual. Please note the step number.
Take clear photos of the affected components.
Provide your order details, such as the order number or shipping address linked to your purchase.

Is it possible to insert a USB directly into a household power outlet?

Yes, the lights in our set can be powered using a standard USB power source, such as a mobile power bank or USB phone charger plugged into a household outlet. However, please note that the lights are designed to work with a maximum output of 5 volts. Short-term use with a USB charger is generally safe, but prolonged use is not recommended as higher or unstable voltages may cause excess heat, reduce the lifespan of the lights, or even cause them to burn out over time. We recommend using a low-voltage power source, like a power bank, whenever possible for optimal performance and safety.

What do the numbers in circles and squares on the instruction manual mean?

These numbers represent the size of certain building blocks, measured in studs (the small bumps on top of the pieces). The circles and squares help visually differentiate between different types or shapes of blocks to make assembly easier.

What does the “x” following a number (e.g., 1x or 4x) in the instruction manual mean?

The “x” indicates the quantity of the block needed, not its size. For example, “1x” means you need one piece of that specific block, while “4x” means you need four pieces of the same type.

Do you have online PDF instructions?

Yes, all our products come with printed instruction manuals. If you prefer a digital version, you can download the PDF instructions from this page.

What should I do if the paper manual is incorrect or damaged?

Request a paper replacement: Simply contact our customer service team, and we’ll send you a new instruction manual at no extra cost.
Scan the QR code: Use the QR code on your after-sales card to access an online form where you can request a replacement manual quickly and conveniently.

How do I troubleshoot a light that doesn’t come on?

Here are some troubleshooting methods:

Unplug all cables from the expansion board.
Plug the USB cable into one of the expansion board’s ports.
Reconnect the previously plugged cables one by one.
If all lights are not working, it means the expansion board is damaged. If some lights are on but all turn off when connected to one wire, there may be a short circuit in that wire.

Can I use more than one discount or coupon on my order?

Don’t worry! Shopify will automatically apply the best deal by giving you the highest discount available. Please note that bundled discounts cannot be combined with individual product discounts or other offers.