Warranty & Support

At Lumibricks, customer satisfaction is our primary goal. We are committed to providing high-quality products, including our selection of bricks and toys, and we offer a warranty to ensure your purchase is protected and that you feel confident in your decision.

The warranty for all Lumibricks products is valid for 24 months from the date of purchase. This coverage applies to any defects in manufacturing, missing parts, or damage that may occur during the shipping process. We understand the importance of receiving a product in perfect condition and strive to address any issues quickly and effectively.

However, it is important to note that this warranty does not cover damage that results from normal wear and tear, misuse, alterations, or accidental damage after the product has been delivered. We advise customers to use the products as intended and to take care when handling them to prevent such damage.

In the event that you encounter a problem with your product, we are here to provide assistance. We offer several options to help resolve any issues you may face:

Replacement parts for any components that are damaged or missing
A full or partial replacement of the product, depending on the situation
Customer support via email to assist with troubleshooting or assembly questions

To request warranty support, please reach out to our support team at lumibrickus@outlook.com
. When contacting us, kindly include the following details to help us process your request more efficiently:

Your order number and the date of purchase
Photos showing any defective or damaged parts
A short description of the problem you are experiencing

Once we receive your request, our team will review the details and respond within 2 business days with the next steps. We aim to resolve any issues as quickly as possible so that you can continue enjoying your product.

If you have any additional questions or require further assistance, please do not hesitate to contact us. Our customer support team is ready to help and ensure that your experience with Lumibricks is as smooth and positive as possible. You can reach us by email at lumibrickus@outlook.com
or by phone at (456)894-5163.